Support agents ask Inquerio AI one question and get the full picture back: account, order, billing, ticket history, and current status. No tab-switching. No callback. The customer hears an answer, not hold music.
Each of these takes multiple logins and manual stitching today. Inquerio AI answers them in a single query, with every answer traced to its source.
›Where is order 4711, and why hasn't it shipped?
Reaches across CRM, WMS, carrier API, support tickets
›Did the refund for ticket #88412 go through?
Reaches across Ticketing, payment provider, billing
›Has this customer been hit by today's outage?
Reaches across Subscription DB, status page, support history
›What's the SLA breach rate for our paid tier this hour?
Reaches across Contracts, ticketing, time tracking
›Show every open ticket on accounts over €100k ARR.
Reaches across CRM, billing, ticketing
The job has not changed. The number of systems it spans has. Inquerio AI removes the stitching.
Inquerio AI plugs into the systems your support team already uses. No copies, no replication delay, read-only by default.
Salesforce, HubSpot, Pipedrive, or the homegrown one. The account-of-record, plan tier, owner, and recent contact history.
Zendesk, ServiceNow, Freshdesk, Intercom. Case history, current owner, time-in-stage and prior resolution patterns.
ERP, subscription billing, e-commerce order tables. Invoice status, refunds, last payment, plan changes.
Status page, incident timeline, error budgets. Tells the agent whether the customer's issue is part of a broader event.
Help docs, runbooks, prior macros. Inquerio AI cites the exact paragraph behind every recommended next step.
Where the order actually is, when it scanned last, when it's expected. The bit support cannot answer from the CRM alone.
No. Agents type in plain English. Inquerio AI handles the queries, the joins, and the formatting. The only skill required is asking a clear question.
Inquerio AI sits behind your existing identity provider. Each agent only sees what their account is allowed to see in the source systems. Inquerio AI never widens that scope. Every question is logged for audit.
No. Your ticketing system stays the system of record for cases. Inquerio AI is the layer that lets agents read across it and every adjacent system, fast.
Most cross-system answers return in two to ten seconds. Faster than a colleague replying on Slack, and the agent never has to leave the chat to find them.
Yes. Schedule the question, route the answer to the channel of your choice. SLA breach rate, escalations by region, ticket aging by tier. All of it can land on a dashboard or in a daily email.
The same fan-out applied to orders, claims, shipments, invoices. The customer-support pattern at full scope.
How tracing worksCross-system answers for AR aging, payment reconciliation and account exceptions.
See finance use caseThe connectors that make all of this work — CRM, ticketing, billing, WMS, status, carrier, KB.
What it connects toWe'll show Inquerio AI answering it live against the kinds of systems your support team uses every day.
